Live Chat Software For Customer Support 3.0' title='Live Chat Software For Customer Support 3.0' />Dell Customer Service Rating 2. Undercover Tech Support Review. Dell offers a wide variety of tech support options, including phone, Facebook, Twitter, web resources and live web chat. Despite its wealth of information, I didnt always get correct information from Dell. Live Chat Software For Customer Support 3.0' title='Live Chat Software For Customer Support 3.0' />In the last year, Dell representatives tell me, the company focused most on its Support. Milton Nascimento 320. Assist software, which can recommend driver downloads and help with support requests. Dell Tech Support. Overall. Web Score. Phone Score. Avg Call Time. Phone Number. Web Support. Link. Phone Hours ET 2. When I called with questions about the XPS 1. Transform your photographs into beautiful works with Snap Art. Render any image in realworld art styles including oil paint, pencil sketch, pen and ink, comics, and. You may also get the latest firmware and software for your Bravo, open PTPublisher, click the Help menu Select Check for Updates Mac Firmware Updates. Collaborate with your entire customer community with Salesforce. Community Cloud. Where can I find the IMEI number for my phone How are software updates delivered to my Nokia smartphone Gift ideas for the gadget lover. Pick out the perfect electronic present for all your loved ones in time for the holidays. Need help with an Xbox console, an Xbox game, or Xbox Live Find out how to get in touch with us. Dell offers a wide variety of techsupport options, including phone, Facebook, Twitter, web resources and live web chat. Despite its wealth of information, I didnt. ASUS Support Center helps you to downloads Drivers, Manuals, Firmware, Software find FAQ and Troubleshooting. Live Chat Software For Customer Support 3.0' title='Live Chat Software For Customer Support 3.0' />Share photos instantly, send GIFs and even unsend messages. Its the fastest way to keep in touch with friends. I sometimes received different answers based on which method I used. With the exception of one question, I did eventually get the right answer to my queries. Web and Social Support. Dell offers technical support online via its own website, as well as on Facebook and Twitter. I was able to get decent answers through web chat, but the companys social media options were less helpful. Dells support site is easily accessible from a navigation bar on its home page. It has links to check previous support requests, Windows tips, online diagnostics you can download and run yourself and a library of how tos and FAQs about common problems. Theres an interactive support agent that filters FAQs based on your unique issues, but I didnt find my specific problem. Instead, I clicked on an option to contact the tech support team and began an online chat. I was second in the queue, and when it was my turn, I asked my support representative, Carlos, how to stop my laptop from going to sleep and asking me for a password everytime I walk away for a few minutes. During a 1. 3 minute chat, he guided me through Windows 1. However, the Dell rep sometimes got ahead of himself, assuming I knew what I was doing and skipping a step here and there. On Facebook, I went to Dells page and asked if I could change my audio equalizer settings for more bass. About 3. 0 minutes later, I received a private message from Gokul, who suggested checking for Dell Audio software and asked me to send my email and service tag. Theres no Dell Audio app instead, I was hoping hed send me to the pre loaded Waves Maxx. Audio Pro. Half an hour later, he sent me a message about Maxx. Audio Pro, and pointed out that support had spoken to me about it before see phone support, below. I asked if there were any bass specific features, and he suggested third party software, though there is a bass dial in the Maxx. Audio software. I took to Twitter to ask the Dell. Cares support account about how to prioritize which apps get the most of my bandwidth on the latest XPS 1. I got a response 2. Unfortunately, this information was incorrect, because the Killer Network Manager app that comes with the XPS 1. Phone Support. Dell has a ton of different support numbers based on what youre calling for and if youre in warranty. I found 1. 1. For instance, Alienware has its own phone number, as do phones, small business help and different types of warranties. So I did what any good consumer would do I called the phone number Google suggested and followed the automated phone tree. I was able to call whenever I wanted, because Dell offers 2. If you pay for Premium support prices differ based on product lines, youll be transferred to a higher tier of support. We called without this support. There is no dedicated service for product lines, so expect the same quality whether you bought a cheap Inspiron or an expensive XPS 1. Alienware. My first call was a late 1. Justine, who told me she was located in the Philippines. I asked her how to keep my XPS 1. Instead of just telling me how to make the change, she had me download software to let her take remote control of the laptop and make the changes. She then showed me some additional settings I could change to keep the computer from sleeping, like customizing what the power button does. It worked, but I wish she wouldve given me the option of receiving step by step instructions. The bulk of the call was actually spent getting an automated phone tree to work and giving all of my data, like the laptops service tag number, to Justine so she would start providing instructions. From dial tone to hang up, it took 1. My next call was at 8 1. I spoke to Jen, and asked if there was any way to customize the music equalizer, as I preferred a bit more bass than the standard sound. She said that she didnt know of any software to do that, and then gave instructions to check my audio driver that were so rapid fire I couldnt keep up. Ultimately, she said, it would be easier to find software to download. I was hoping she would point me to the Waves Maxx. Audio Pro app that already came installed on the system. Instead, the Dell rep offered to transfer me to its software department for a recommendation, but after a bit of time on hold, the phone rang and I got disconnected. No one ever called me back with the callback number I provided on my previous call. The whole thing, including the phone tree, took 5 minutes and 1. I called back the next day at 1. I spoke to Andrea, also in the Philippines, who managed to answer my question correctly without transferring me. She had me use Cortana to search for the Waves Maxx. Audio Pro app she spelled out the two XXs, just to make sure I knew. During the call, there was a brief 1 minute hold while she researched, but there was no waiting otherwise. I was on the phone for 8 minutes and 3. Finally, during a 1 4. I asked about prioritizing which apps get most of my internet bandwidth. Maria, on Dells main tech support line, told me that because it was a software issue, I had to be connected to another team. I was on hold for 3 minutes and 4. Sonny in India. Sonny put me on hold for 2 and a half minutes to check my service tag information a second time, when he came back with questions about my warranty status. He put me on hold again, this time for 4. I was put on hold again for 5 minutes and 2. He wanted to put me on hold again, when I suggested that because it was a software question, he could help me without my warranty status. I restated my question, and he said, no, prioritizing bandwidth prioritization isnt possible. This is incorrect. I was hoping he would point me to the preinstalled Killer Network Manager, which works with Dells Killer Networking Wi Fi card and supports prioritization by apps. Sonny decided to put me on hold one more time to double check with his supervisor, and after 4 minutes, he had an unorthodox solution. There was no Dell or Microsoft software to do this, he said, but in a Google search, he came across Net. Limiter, a third party application that he couldnt guarantee would work. The whole call lasted 2. Of those calls, Justine and Andrea both sent follow up emails with reference numbers that I could reply to if I had more questions. The other representatives didnt send those emails. Warranty. Dells laptops come with a standard one year warranty, which includes return shipping. When buying from Dell, consumers can pay extra to extend the warranty up to four years, and to move from Basic to Pro. Support to Pro. Support plus plans. Basic support gives you phone support during business hours Pro. Support extends that time to 2. Pro. Support Plus adds accidental damage protection. Bottom Line. I appreciated Dells many means of offering technical support, including its social media accounts, phone tree and plethora of information on its website. Power Tools, Fasteners and Software for Construction Hilti USA. Hilti registered trademark of Hilti Corporation, 9. Schaan, Liechtenstein 2. Right of technical and program changes reserved, S. E. O. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo.